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  1. Help and Questions
  2. My Order
  3. Returns

Returns

Return My Order

  • From Metropolitan France
  • From the European Union
  • From a non-EU country
  • In store returns
  • Return a bag bought in store

Return Information

  • Exchanges
  • Refunds
  • Track my return package
  • Responsibility of the sender
  • My bag has a defect

Frequently Asked Questions

  • My return is held at customs, what should I do?
  • My return package is lost, what should I do?
  • What if my bag has a defect?
  • Can I exchange my order for a different style?
  • How long do refunds take?
  • See all 10 articles
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eng.polene-paris.com
Contacts
  • contact@polene-paris.com
  • +33 1 70 70 08 83
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