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English (US)
Français
日本語
한국어(대한민국)
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Help and Questions
My Order
Returns
Returns
Return My Order
From Metropolitan France
From the European Union
From a non-EU country
In store returns
Return a bag bought in store
Return Information
Exchanges
Refunds
Track my return package
Responsibility of the sender
My bag has a defect
Frequently Asked Questions
My return is held at customs, what should I do?
My return package is lost, what should I do?
What if my bag has a defect?
Can I exchange my order for a different style?
How long do refunds take?
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