Your personal account serves as a dedicated space to view your order history and manage your interactions with the Maison.
How to Consult Your History
To access the details of your previous orders, follow these steps:
- Authentication: Click on the "Account" icon at the top right of our homepage and enter your credentials.
- Orders Tab: Once logged in, navigate to the "Orders" section in the menu to view your complete history.
- Details: Click on "View details" for any specific order to see the status, tracking information, or to download the associated invoice.
Accessing Your Account
- Cross-Device Support: You may access your account and order history seamlessly from both the desktop and mobile versions of our website.
- Navigation: On mobile devices, the "Account" icon is located in the main header for easy access to your personal space.
Important Conditions
- Email Consistency: Your history is tied to the specific email address used at the time of purchase.
- Guest Orders: If you placed an order as a guest and later create an account using the same email address, your guest orders will automatically be linked and visible in your account history.
Need Assistance?
If you require further information regarding your history or a specific tracking number, contact our team by clicking on Submit a Request.