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  1. Help and Questions
  2. My order
  3. Tracking and delivery

Tracking and delivery

Information about our delivery services

  • Countries of delivery
  • Shipping costs
  • Delivery time
  • Custom fees
  • Pick-up in store

Delivery tracking

  • Carrier and tracking information
  • Modification of shipping address
  • Absence during delivery
  • Parcel returned to the sender
  • Lost parcel

Frequently asked questions

  • What to do if I have a problem with my delivery?
  • Can I change my delivery address?
  • When can I pick up my order?
  • Why are shipping fees not covered by the brand?
  • Will I have any customs fees to pay?
  • See all 6 articles
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eng.polene-paris.com
Contacts
  • contact@polene-paris.com
  • +33 1 70 70 08 83
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