If you have received an item other than the one you ordered, we will cover all return costs and promptly send you the correct product without requiring a new order.
Resolution Process
- Complimentary Return: We will provide a prepaid shipping label at no cost to you to return the incorrect item.
- Direct Replacement: Once the incorrect item is dropped off with the carrier and is on its way to our workshop, we will immediately ship your originally selected item.
How to Report the Issue
- Submit a Request: Contact our team with your order number to report the error.
- Provide Photos: Include clear photos of the item received by mistake to help us expedite the process.
Important Note
- Condition: The incorrect item must be returned unworn and in its original packaging.
- Contact Us: To report the issue, contact us by clicking on Submit a Request.