For all orders placed with Maison Polène, the transaction is finalized at the moment of order confirmation rather than the date of shipment.
Online Purchases
- Immediate Debit: Your bank account will be debited as soon as your order is validated on our website.
- Pre-orders: If you selected an item available for pre-order, the debit occurs at the time of purchase to reserve your item and guarantee its future delivery.
- Pending Authorizations: You may see a "pending" status on your bank statement immediately after purchase; this is a standard authorization hold by your financial institution that typically settles within 24 to 48 hours.
Boutique Purchases
- Direct Payment: For all purchases made in our physical boutiques, the payment is processed immediately via the payment terminal.
Important Conditions
- Payment in Installments: Polène does not offer installment payment plans in our boutiques. On our website, installment options (such as Klarna or PayPal) are only available depending on your specific shipping region.
- Currency: You will be charged in the currency displayed on the regional version of the website used at the time of purchase (e.g., EUR, USD, GBP, etc.).
Security Verification
- Contact Us: To ensure the security of your transaction, we use advanced encryption protocols. If your account is debited but you have not received an order confirmation email, contact our team by clicking on Submit a Request. Include a screenshot of the transaction to facilitate our verification.