For items purchased in person at one of our boutiques, returns or exchanges must be completed exclusively at the original point of sale.
Return Conditions
To be eligible for a return or exchange, your item must meet the following criteria:
- Timeline: You have 30 days from the date of purchase to return your item.
- Condition: The item must be unworn and in its original state. A return may be refused if the item shows any signs of use or wear.
- Packaging: The item must be accompanied by its original packaging, including the cotton dust bag and original box (if applicable).
Boutique-Specific Policies
- Beijing and Singapore Boutiques: We do not accept returns for a refund at these locations. We exclusively offer exchanges for items purchased here.
How to Complete Your Return
- In-Person Only: You must visit the exact boutique where you made your purchase.
- No Cross-Boutique Returns: It is not possible to return an in-store purchase to a different Polène boutique or by mail.
- Refund Method: Refunds are issued only to the original payment card used at the time of purchase. Ensure you have this card with you for the transaction.
- Processing: Our team will inspect the item on-site and process your return immediately upon validation.
Important Note
- Online Orders: Purchases made via our website cannot be returned or exchanged in-store. Online orders must be returned exclusively via our online Returns Centre and shipped back to our Atelier via DHL.