Your bank account is debited immediately upon order confirmation, not at the time of shipment.
Online Purchases
- Immediate Debit: The transaction is finalised as soon as your order is validated on our website.
- Pre-orders: For items on pre-order, the debit occurs at the time of purchase to reserve your item.
- Pending Authorisations: You may see a "pending" status on your bank statement immediately after purchase. This is a standard authorisation hold that typically settles within 24 to 48 hours.
Boutique Purchases
- Direct Payment: Payments made in our physical boutiques are processed immediately via the payment terminal.
Payment in Instalments
- Availability: We do not offer instalment plans in physical boutiques. Online instalment options (like Klarna or PayPal) are available depending on your shipping region. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.
Important Note
- Currency: You will be charged in the currency displayed on your regional website at the time of purchase (e.g., GBP, EUR, USD).
- Security Verification: If your account is debited but you have not received an order confirmation email, contact our team by clicking on Submit a Request and include a screenshot of the transaction.