Polène offers secure payment options, including major credit cards, digital wallets, and Klarna for UK online orders, with specific methods varying by location.
Online Purchases (United Kingdom - GBP)
- Credit & Debit Cards: Visa, Mastercard, Discover, Diners Club, Maestro, and Union Pay.
- Digital Wallets: Apple Pay, Google Pay, Klarna, Paypal, and Shop Pay.
- Instalments: Klarna and Paypal allows for interest-free payments.
- Exceptions: American Express is currently not accepted for UK online orders.
- Billing: Your account is debited as soon as the order is validated.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.
Regional Online Methods
- France, Germany, Netherlands & Europe (EUR): Visa, Mastercard, CB, Apple Pay, Shop Pay, PayPal, and Klarna.
- USA: Visa, Mastercard, Apple Pay, Shop Pay, Paypal, and Klarna.
- Canada: Visa, Mastercard, Apple Pay, Klarna, and Shop Pay.
- Japan: Visa, Mastercard, JCB, Diners Club, Discover, Apple Pay, and Shop Pay.
- South Korea: Samsung Card, Hyundai Card, Shinhan Card, BC Card, Hana Card, KB Card, Lotte Card, NH Card, Kakao Pay, Payco, Samsung Pay, and Toss.
- Singapore: Visa, Mastercard, Union Pay, American Express, and Shop Pay.
- Australia: Visa, Mastercard, Apple Pay, Klarna, and PayPal.
- Italy, Spain & Denmark: Visa, Mastercard, Apple Pay, Klarna, and Shop Pay.
In-Store Purchases
Instalment payments like Klarna or PayPal are not offered in our physical boutiques.
Europe
- London (74-76 Regent Street): Cash (GBP), Visa, and Mastercard (American Express is not accepted).
- Paris (Richelieu & Champs-Élysées): Cash (EUR), Visa, and Mastercard (American Express is not accepted).
- Paris (Le Bon Marché): Cash (EUR), Visa, Mastercard, American Express, and cheques.
- Milan & Hamburg: Cash (EUR), Visa, and Mastercard (American Express is not accepted).
- Copenhagen: Cash (DKK) and all major credit cards, including American Express.
North America
- New York: Cash (USD), Visa, Mastercard, and American Express.
Asia
- Tokyo - Omotesando: Cash (JPY), Visa, Mastercard, JCB, and American Express.
- Tokyo - Ginza Six: Cash (JPY), Visa, Mastercard, American Express, Diners Club, JCB, UnionPay, and specific digital wallets.
- Osaka - Hankyu Umeda: Cash (JPY), Visa, Mastercard, JCB, American Express, UnionPay, Alipay, and WeChat Pay.
- Seoul: Cash (KRW), Visa, Mastercard, JCB, and American Express.
- Beijing: Alipay, WeChat Pay, UnionPay, and foreign cards (Visa, Mastercard, JCB, Amex, Diners, Discover).
- Singapore: Cash (SGD), Visa, Mastercard, JCB, UnionPay, and AliPay.
Digital Wallets & QR Code Payments in Boutiques
- Apple Pay & Google Pay: Accepted as standard contactless payments in our London, European, New York, and Singapore boutiques (not currently accepted in our other Asian locations).
- WeChat Pay & Alipay: Accepted at our Beijing, Tokyo Ginza Six, and Osaka - Hankyu Umeda boutiques (AliPay is also accepted in Singapore).
- Local Japanese Wallets: au PAY, d payment, PayPay, Rakuten Pay, and LINE Pay are exclusively accepted at the Tokyo Ginza Six boutique.
Important Note
- Secure Payment: All website transactions are completely secure. Your personal data is encrypted and is never saved by Polène.
- Currency: Your order is processed in the currency of the regional website used (GBP, USD, CAD, EUR, DKK, JPY, KRW, AUD or CNY).