A pre-order allows you to reserve a Polène creation currently being handcrafted in our Atelier, with a guaranteed shipment date.
The Art of Crafting
When a creation is available for pre-order, it signifies that the item is currently in production. Each item is meticulously shaped by our artisans in Spain to meet the Maison’s standards of excellence.
- Secure Your Selection: By placing a pre-order, you secure your chosen model before it enters our immediate inventory.
- Purposeful Production: This process reflects our commitment to slow luxury and artisanal craftsmanship.
Shipment Timelines
We provide full transparency regarding the moment your item leaves our Atelier.
- Guaranteed Shipping Date: A firm shipping date is clearly displayed on the item’s page at the time of purchase.
- Dispatch Commitment: Your order will be dispatched by this specific date at the latest.
- Complimentary Split Shipments: If your selection includes both in-stock and pre-order items, they will be shipped separately as soon as each item is ready, at no additional cost to you.
Availability Alerts
If a model is currently unavailable and not yet open for pre-order, request a personal notification.
- Stay Informed: Click "Notify me" on the item’s page to be alerted of its return.
- Personal Invitation: You will receive an email as soon as the item is back in stock or a new pre-order window opens.
Important Note
- Payment: Payment for pre-order items is captured in full at the time of purchase to secure your reservation.
- Guaranteed Dispatch: The shipping date provided is firm and guaranteed, ensuring your item is dispatched according to the schedule indicated on your order confirmation.