For deliveries to Australia and New Zealand, orders under $1,000 AUD are free of customs duties, while orders exceeding this amount may incur local import taxes up to approximately 15%.
Orders Under $1,000 AUD
- No Additional Fees: Shipments valued under $1,000 AUD do not incur any customs duties or import taxes.
- Direct Delivery: Your item is delivered directly to your address with no further payment required.
Orders Over $1,000 AUD
- Customs Fees: For orders exceeding $1,000 AUD, local authorities may apply import taxes up to approximately 15% of your total order value.
- Collection: Our shipping partner will contact you to collect any applicable fees prior to or upon delivery.
International Deliveries
- Other Destinations: For shipments outside of Australia and New Zealand, customs duties and taxes may apply depending on the destination country.
Global Pricing Policy
- Unified Pricing: We offer our items at a single global rate to ensure fairness worldwide.
- EU Countries: Prices displayed for deliveries within the European Union are inclusive of taxes (VAT).
- Non-EU Countries: Prices displayed for deliveries outside the EU are exclusive of taxes. Because the price is already tax-free, no further European VAT deductions can be applied at checkout.
Important Note
- Shipping Origin: All Polène items are shipped directly from our workshops in Spain.
- Detailed Rules: Read our Full table of Rates, Times, and Customs by zones for a complete overview of transit times and regional policies.