For deliveries to Australia and New Zealand, customs duties may apply depending on your order's total value.
Orders Under $1,000 AUD
- Shipments to Australia under $1,000 AUD incur no additional taxes or customs fees.
- Your item is delivered directly to your address with no further payment required.
Orders Over $1,000 AUD
If your order exceeds $1,000 AUD, local authorities may apply taxes and customs duties.
- Responsibility: The Australian Border Force determines these charges, which are the recipient's responsibility.
- Collection: Our shipping partner will contact you to collect these fees before or at delivery.
- Estimation: Rates are government-set, but generally do not exceed 30% of the total order value.
Deliveries to New Zealand
- For shipments to New Zealand under $1,000 AUD, no additional taxes or customs fees apply.
- For orders over $1,000 AUD, local authorities may apply charges, which our shipping partner will collect upon arrival.
Other International Destinations
For deliveries outside of Australia and New Zealand, local authorities may apply customs charges. These fees vary by region and are calculated upon entry into the destination country.
Important Note
- All Polène items are shipped from our workshops in Spain.
- View our Full table of Rates, Times, and Customs by zones for a complete overview of regional rules.