Tax refunds are exclusively available for non-resident visitors making boutique purchases in eligible regions, as online orders do not qualify.
Online Purchases
- No Tax-Free Forms: Tax-free forms and refunds are not provided for orders placed on our website.
- Pricing Policy: International online prices are already adjusted for export.
- No Post-Delivery Claims: Tax claims cannot be processed after an order is delivered.
Boutique Purchases
To benefit from a tax refund, bring your original physical passport at the time of purchase. Customs authorities strictly refuse photocopies or digital versions.
Middle Eastern Boutiques (Planet)
- United Arab Emirates: Processed in-store via Planet. A minimum purchase of 250 AED (excluding VAT) in a single transaction is required. You will receive 87% of the total VAT amount paid, minus a fee of 4.80 AED per tax-free tag. An original physical passport is mandatory.
Paris Locations
- Minimum Purchase: €100.01.
- Le Bon Marché: The procedure is handled exclusively by their dedicated guest services desk after your purchase.
- Polène Richelieu & Champs-Élysées: Our boutique team provides the tax-refund form directly in-store via Global Blue.
Other European Boutiques (Global Blue)
- Copenhagen: Minimum purchase of 300.01 DKK.
- Hamburg: Minimum purchase of €50.01.
- Milan: Minimum purchase of €70.01.
- Vienna: Minimum purchase of €75.01.
Asian Boutiques
- Japan (Omotesando, Ginza Six, Hankyu Umeda): A minimum purchase of 5,000 JPY is required. Present your physical passport and a matching physical credit or debit card (prepaid cards such as Wise or Revolut are not accepted). The refund (minus fees) is returned to your card after departure. Crucial Step: You must scan your passport at an airport KIOSK terminal within 90 days of purchase to trigger the refund. You may also be required to show the items to customs.
- Seoul: Documentation is provided in-store for airport customs validation. A physical credit card in the passport holder's name is required.
- Singapore: Processed in-store via Global Blue. A minimum purchase of S$100 is required, with an estimated refund of 6% to 7% (standard GST of 9%).
Locations Without Tax-Free Services
Tax-free services are currently not available at the following boutiques:
- Costa Mesa: The United States does not have a national VAT refund program.
- New York: The United States does not have a national VAT refund program.
- Beijing
- London
Essential Conditions
- Final Sale: Items processed for a tax refund are not eligible for return or exchange.
- Same-Day Process: The procedure must be initiated in the boutique on the day of purchase and cannot be handled retroactively.
- Residency: Tax refunds are restricted to non-residents of the purchasing country or trade zone (such as non-EU residents in European boutiques).
Important Note
- Le Bon Marché (Paris): The tax-refund procedure is handled exclusively by their dedicated guest services. Contact Le Bon Marché directly for assistance.
- Polène Boutiques: For inquiries regarding forms issued at our standalone boutiques, contact us by clicking on Submit a Request.