Tax refunds are exclusively available for non-resident visitors making boutique purchases in eligible regions, as online orders do not qualify.
Online Purchases
- No Tax-Free Forms: Tax-free forms and refunds are not issued for orders placed on our website.
- Pricing Policy: International online prices are already adjusted for export.
- No Post-Delivery Claims: Tax claims cannot be processed after an order is delivered.
Boutique Purchases
To benefit from a tax refund, present your original physical passport at the time of purchase. Customs authorities strictly decline photocopies and digital versions.
Singapore Boutique
- Singapore: Processed in-store via Global Blue. A minimum purchase of S$100 is required, providing an estimated refund of 6% to 7% (standard GST of 9%). An original physical passport is mandatory.
Other Asian Boutiques
- Japan (Omotesando, Ginza Six, Hankyu Umeda): A minimum purchase of 5,000 JPY is required. Present your physical passport and a matching physical credit or debit card (prepaid cards such as Wise or Revolut are not accepted). The refund (minus fees) will be returned to your card after departure. Crucial Step: You must scan your passport at an airport KIOSK terminal within 90 days of purchase to complete the process and trigger the refund. You may also be required to show the items to customs.
- Seoul: Documentation is provided in-store for airport customs validation. A physical credit card in the passport holder's name is required.
Paris Locations
- Minimum Purchase: €100.01.
- Polène Richelieu & Champs-Élysées: Our boutique team provides the tax-refund form directly in-store via Global Blue.
- Le Bon Marché: The procedure is handled exclusively by their dedicated guest services desk immediately after purchase.
Other European Boutiques (Global Blue)
- Copenhagen: Minimum purchase of 300.01 DKK.
- Hamburg: Minimum purchase of €50.01.
- Milan: Minimum purchase of €70.01.
- Vienna: Minimum purchase of €75.01.
Locations Without Tax-Free Services
Tax-free services are currently not available at the following boutiques:
- Beijing
- Costa Mesa: The United States does not have a national VAT refund program.
- London
- New York: The United States does not have a national VAT refund program.
Essential Conditions
- Final Sale: Items processed for a tax refund are not eligible for return or exchange.
- Same-Day Process: The procedure must be initiated in the boutique on the day of purchase and cannot be handled retroactively.
- Residency: Tax refunds are restricted to non-residents of the purchasing country or trade zone (such as non-EU residents in European boutiques).
Important Note
- Le Bon Marché (Paris): Contact Le Bon Marché guest services directly for assistance, as our boutique team does not have access to their specific tax records.
- Polène Boutiques: For inquiries regarding forms issued at our standalone boutiques, contact us by clicking on Submit a Request.