For deliveries to the United Kingdom, customs duties are covered for most orders, though local import taxes of approximately 20% apply to single small items and are payable upon receipt.
United Kingdom Deliveries
- Standard Orders: We cover all applicable customs duties and import taxes, meaning no additional fees are required upon delivery.
- Small Items Exception: If your order consists of a single small item (such as jewelry or small leather goods), local import taxes of approximately 20% apply. This fee is payable directly to the carrier upon delivery of your package.
International Deliveries
- Other Destinations: For shipments outside the United Kingdom, local import taxes and customs duties may apply depending on the destination country.
Global Pricing Policy
- Unified Pricing: We offer our items at a single global rate to ensure fairness worldwide.
- EU Countries: Prices displayed for deliveries within the European Union are inclusive of taxes (VAT).
- Non-EU Countries: Prices displayed for deliveries outside the EU are exclusive of taxes. Because the price is already tax-free, no further European VAT deductions can be applied at checkout.
Important Note
- Shipping Origin: All Polène items are shipped directly from our workshops in Spain.
- Detailed Rules: Read our Full table of Rates, Times, and Customs by zones for a complete overview of transit times and regional policies.