Our team is at your disposal to assist you with your selections and provide support for your orders.
Contact Methods
- To ensure dedicated follow-up of your request, contact our team by clicking on Submit a Request.
To Facilitate Your Request
To help our team provide the most efficient assistance, include the following information in your request:
- Order Number: If your inquiry concerns an existing purchase.
- Visual Documentation: High-resolution photographs if you are reporting a concern or requesting a leather diagnostic.
- Contact Information: The email address associated with your Polène account or guest checkout.
Boutique Inquiries
- For questions regarding our physical points of sale, read Where can I find Polène boutiques? to discover our locations.