Polène offers secure payment options, including major credit cards and digital wallets for Canadian online orders, with specific methods varying by location.
Online Purchases (Canada - CAD)
- Credit & Debit Cards: Visa and Mastercard.
- Digital Wallets: Apple Pay and Shop Pay.
- Exceptions: American Express is currently not accepted for Canadian online orders.
- Billing: Your account is debited as soon as the order is validated.
Regional Online Methods
- France, Germany, Netherlands & Europe (EUR): Visa, Mastercard, CB, Apple Pay, Shop Pay, PayPal, and Klarna.
- United Kingdom: Visa, Mastercard, Discover, Diners Club, Maestro, Union Pay, Apple Pay, Google Pay, Shop Pay, and Klarna.
- USA: Visa, Mastercard, Apple Pay, Shop Pay, and Klarna.
- Japan: Visa, Mastercard, JCB, Diners Club, Discover, Apple Pay, and Shop Pay.
- South Korea: Samsung Card, Hyundai Card, Shinhan Card, BC Card, Hana Card, KB Card, Lotte Card, NH Card, Kakao Pay, Payco, Samsung Pay, and Toss.
- Australia: Visa, Mastercard, Apple Pay, and PayPal.
- Italy, Spain & Denmark: Visa, Mastercard, Apple Pay, and Shop Pay.
In-Store Purchases
Installment payments like Klarna or PayPal are not offered in our physical boutiques. While we do not yet have a boutique in Canada, you can visit us at our global locations.
North America
- New York: Cash (USD), Visa, Mastercard, and American Express.
Europe
- Paris (Richelieu & Champs-Élysées): Cash (EUR), Visa, and Mastercard (American Express is not accepted).
- Paris (Le Bon Marché): Cash (EUR), Visa, Mastercard, American Express, and cheques.
- London: Cash (GBP), Visa, and Mastercard.
- Copenhagen: Cash (DKK) and all major credit cards, including American Express.
- Milan & Hamburg: Cash (EUR), Visa, and Mastercard (American Express is not accepted).
Asia
- Tokyo - Omotesando: Cash (JPY), Visa, Mastercard, JCB, and American Express.
- Tokyo - Ginza Six: Cash (JPY), Visa, Mastercard, American Express, Diners Club, JCB, UnionPay, and specific digital wallets (au PAY, d payment, PayPay, Rakuten Pay, LINE Pay, WeChat Pay, Alipay).
- Osaka (Hankyu Umeda): Cash (JPY), Visa, Mastercard, JCB, American Express, UnionPay, Alipay, and WeChat Pay.
- Seoul: Cash (KRW), Visa, Mastercard, JCB, and American Express.
- Beijing: Alipay, WeChat Pay, UnionPay, and foreign cards (Visa, Mastercard, JCB, Amex, Diners, Discover). Apple Pay is not accepted.
Digital Wallets & QR Code Payments in Boutiques
- Apple Pay & Google Pay: Accepted in our North American (New York) and European boutiques as standard contactless payments. They are not accepted in our Asian boutiques.
- WeChat Pay & Alipay: Accepted at our Beijing, Tokyo Ginza Six, and Osaka (Hankyu Umeda) boutiques.
- Local Japanese Wallets: au PAY, d payment, PayPay, Rakuten Pay, and LINE Pay are exclusively accepted at the Tokyo Ginza Six boutique.
Important Note
- Secure payment: All website transactions are completely secure. Your personal data is encrypted and is never saved by Polène.
- Currency: Your order is processed in the currency of the regional website used (CAD, USD, EUR, DKK, GBP, JPY, KRW, or CNY).