You have 30 days from the date of delivery to register a return, provided items are unused and in their original packaging.
Return Conditions
- Timeline: Register your return request within 30 days of receiving your parcel.
- Pristine Condition: Items must be returned in their original, unused state, including all packaging, protective films, and dust bags.
- Quality Standards: Returns will be refused if items show signs of wear or fail to meet our quality standards.
How to Register a Return
- Online Registration: Submit your request directly through our Returns Center.
- Review Window: Our team reviews and validates requests within 48 hours.
- Return Instructions: Once validated, you will receive an email containing shipping instructions and return documents.
- Regional Stores: For orders placed on another regional store, access the Returns Center from the website used for the initial purchase.
Return Shipping Fees
- United Arab Emirates: The return fee corresponds to the standard shipping cost of 90 AED for a single item, deducted directly from your refund.
- Other Regions: Rates for other destinations are displayed in the Returns Center when registering your request.
Refund Process
- Quality Control: All returns undergo quality inspection upon arrival at our Atelier before approval.
- Processing Timeline: Allow up to 15 business days for your refund to be processed once received at our Atelier.
- Deductions: The prepaid return shipping fee is deducted from the total refund amount.
- Confirmation: An email notification is sent once the refund has been issued to your original payment method.
Important Note
- Online Restrictions: Online purchases cannot be returned or exchanged in our boutiques and must be processed exclusively via the Returns Center.
- Sender Responsibility: Parcels remain the customer's responsibility until officially delivered to our Atelier.
- Defective or Incorrect Items: Return fees do not apply for incorrect or defective items. Consult our guides on What should I do if I received the wrong item? or What if my bag / jewelry item shows a defect?, or contact us by clicking on Submit a Request.