Your order is officially confirmed once you receive an automated confirmation email summarising your purchase, shipping method, and delivery address.
Order Confirmation Process
After you have finalised your selection and confirmed your payment, our system will generate a summary of your order.
- Confirmation Email: You will receive a formal notification containing your unique order number, a summary of your items, and the delivery details.
- Personal Space: If you have a Polène account, you can also view this summary and its real-time status directly within your account history.
If You Have Not Received an Email
If the confirmation email does not appear in your inbox shortly after your purchase, follow these steps:
- Check Spam/Junk Folders: Occasionally, automated notifications may be filtered by your email provider.
- Verify Your Information: If you suspect a typo was made during checkout, our team can assist in correcting your details.
- Contact the Maison: If the email is still missing, contact our team for assistance.
Important Note
- Checkout Completion: Ensure you have reached the Order Confirmation page on our website after payment, as this indicates the transaction was successfully processed.
- Trusted Contacts: To ensure you receive all future updates regarding your shipment, add our email address to your trusted contacts.