For orders shipped to the United States, customs duties and taxes are fully covered, while our global pricing policy ensures a unified rate worldwide.
United States Deliveries
- No Additional Fees: We cover all applicable customs duties and import taxes for all US shipments.
- Direct Delivery: Your item is delivered directly to your address with no further payment required by the carrier or US Customs.
International Deliveries
- Customs Fees: For shipments outside the United States and the EU, local import taxes and customs duties may apply depending on the destination country.
- Carrier Payment: These local fees are not included at checkout and must be paid directly to the carrier upon delivery.
Global Pricing Policy
- Unified Pricing: We offer our items at a single global rate to ensure fairness worldwide.
- EU Countries: Prices displayed for deliveries within the European Union are inclusive of taxes (VAT).
- Non-EU Countries: Prices displayed for deliveries outside the EU are exclusive of taxes. Because the price is already tax-free, no further European VAT deductions can be applied at checkout.
Important Note
- Shipping Origin: All Polène items are shipped directly from our workshops in Spain.
- Detailed Rules: Read our Full table of Rates, Times, and Customs by zones for a complete overview of transit times and regional policies.