For deliveries to the United States, customs duties may apply depending on your order's total value.
Orders Under $800 USD
- Shipments to the US under $800 USD incur no additional taxes or customs fees.
- Your item is delivered directly to your address with no further payment required.
Orders Over $800 USD
If your order exceeds $800 USD, local authorities may apply taxes and customs duties.
- Responsibility: U.S. Customs determines these charges, which are the recipient's responsibility.
- Collection: Our carrier, DHL, will contact you to collect these fees before or at delivery.
- Estimation: Rates are government-set, but generally do not exceed 15% of the total order value.
Other International Destinations
For deliveries outside the United States, local authorities in the destination country may apply customs charges.
European Union: Orders delivered within the EU are not subject to any customs duties.
Regional Variance: For other regions, fees vary significantly and are calculated upon the parcel's entry into the country.
Specific Destinations: As an indication, orders consisting of a single bag shipped to Malaysia, Singapore, and Hong Kong do not currently incur customs taxes.
Important Note
- All Polène items are shipped from our workshops in Spain.
- View our Full table of Rates, Times, and Customs by zones for a complete overview of regional rules.