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  1. Help and Questions
  2. My order
  3. Returns
  4. Frequently asked questions

Frequently asked questions

  • What if my return package is held at customs?
  • What do I do if my return package is lost ?
  • What if my bag has a defect?
  • How to exchange for a different style?
  • How long will I be refunded?
  • What documents do I need to provide to make a return in store ?
  • Can I return my bag by post if it was bought in the shop?
  • Can my return be refused?
  • How long do I have to return a package?
  • Do you offer free returns?
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Contacts
  • contact@polene-paris.com
  • +33 1 70 70 08 83
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