Frequently asked questions
- What if my return package is held at customs?
- What do I do if my return package is lost ?
- What if my bag has a defect?
- How to exchange for a different style?
- How long will I be refunded?
- What documents do I need to provide to make a return in store ?
- Can I return my bag by post if it was bought in the shop?
- Can my return be refused?
- How long do I have to return a package?
- Do you offer free returns?