Skip to main content
Logo
English (US) Français 日本語 한국어(대한민국) 简体中文
Submit a request
English (US) Français 日本語 한국어(대한민국) 简体中文
  1. Help and Questions
  2. My Order
  3. Returns
  4. Frequently Asked Questions

Frequently Asked Questions

  • My return is held at customs, what should I do?
  • My return package is lost, what should I do?
  • What if my bag has a defect?
  • Can I exchange my order for a different style?
  • How long do refunds take?
  • How can I return my order in store?
  • Can I return an item bought in store by post?
  • Can my return be refused?
  • How long do I have to return a package?
  • Do you offer free returns?
Logo
eng.polene-paris.com
Contacts
  • contact@polene-paris.com
  • +33 1 70 70 08 83
Start typing your search…