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English (US) Deutsch (Deutschland) English (Europe) English (AU) English (GB) Français 日本語 한국어(대한민국) 简体中文
  1. Help and Questions
  2. My Order
  3. Returns
  4. Frequently Asked Questions

Frequently Asked Questions

  • Do you offer free returns?
  • My return is held at customs, what should I do?
  • My return package is lost, what should I do?
  • What if my bag has a defect?
  • Can I exchange my order for a different style?
  • How long do refunds take?
  • How can I return my order in store?
  • Can I return an item bought in store by post?
  • Can my return be refused?
  • How long do I have to return a package?
Contacts
  • contact@polene-paris.com
  • +1 (888) 513-1744
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