Frequently Asked Questions
- Do you offer free returns?
- My return is held at customs, what should I do?
- My return package is lost, what should I do?
- What if my bag has a defect?
- Can I exchange my order for a different style?
- How long do refunds take?
- How can I return my order in store?
- Can I return an item bought in store by post?
- Can my return be refused?
- How long do I have to return a package?