Once finalized (the payment validated), we can not guarantee you that a cancellation of your order is possible. It is very likely that the order has already been shipped.

If your order was placed less than 24 hours ago, you can send us an email at contact@polene-paris.com. We will then inform you of the status of your order and then cancel it, if it has not yet been dispatched.

Otherwise, you can organize a return (by contacting us via the address contact@polene-paris.com). You will be refunded the total cost of the bag. However, please note that the shipping costs will not be refunded.

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