Once finalized (i.e. payment confirmed), we cannot guarantee that cancellation of your order is possible. It is very likely that your order is already being prepared for shipment.

If your order has been placed within the hour, you can send an email to contact@polene-paris.com. We will cancel your order and process your refund (which will appear in your bank account within a couple of days).

If your order was placed more than 1 hour ago (except for pre-order), we cannot guarantee the possibility of canceling it. It is very likely that your order is already being prepared for shipment.

In this case, you can return your order by contacting us at contact@polene-paris.com. We will refund the total cost of your bag, however shipping costs remain at your expense.

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