Once finalized (i.e. payment validated), we cannot guarantee that cancellation of your order is possible. Indeed, it is possible that your order has already been shipped.

If your order was placed less than 24 hours ago, you can send us an email at contact@polene-paris.com. We will then inform you of the status of your order, and proceed to its cancellation if it has not yet been shipped.

 

If your order was placed more than 24 hours ago (except for pre-order models), we can not guarantee the possibility of canceling it. It is very likely that your order has already been shipped.

In this case, you can contact us at contact@polene-paris.com to ask for a return. You will be refunded the total cost of the bag. However, please note that the shipping costs will not be refunded.

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