If your order has been placed within the hour, you can send an e-mail to contact@polene-paris.com. We will cancel your order and proceed to your refund (which will appear on your bank account after a couple of days).


If your order was placed more than 24 hours ago (except for pre-order models), we can not guarantee the possibility of canceling it. It is very likely that your order has already been shipped.

In this case, you can contact us at contact@polene-paris.com to ask for a return. You will be refunded the total cost of the bag. However, please note that the shipping costs will not be refunded.

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