Once finalized (i.e. payment made), we cannot modify your order. Any change of color or model will require the cancellation of the initial order, before placing a new order.

If your order was placed less than an hour ago, you can send us an email at contact@polene-paris.com. We will then inform you of the status of your order, and proceed with its cancellation if it has not yet been prepared for shipment.

If not, you can return your order by contacting us at contact@polene-paris.com. We will refund the total cost of your bag, however shipping costs remain at your expense.

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