If your order has been placed within the hour, you can send an e-mail to contact@polene-paris.com.

However, we can only modify the color of your bag.

If you wish to order another model, we will proceed with the cancellation of your order (your refund will appear on your bank account within a few days), then we will invite you to place a new order.


If your order has been placed more than an hour ago (except for pre-order models), we can not guarantee the possibility of modifying your order. It is possible that your order is already in preparation, or has already been shipped.

In this case, we invite you to contact us at contact@polene-paris.com to check if the modification of your order is possible.

If the modification is not possible, you can return your order and then place a new order for the model that you want.

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