We use a strict security system for our website. Therefore, the name used to place an order must be the same as the name indicated on the credit card used for payment.

If you encounter difficulties during this step, we advise you to contact your bank.

The message "2000 DONOR NOT HONOR" may appear during the validation of your payment: it is a message sent by your bank indicating the refusal of your bank to make the transfer. In this case, we invite you to contact your bank because only your bank can tell you the reasons for these difficulties and provide you with a solution.

If you see an error message other than "2000 DONOR NOT HONOR", we invite you to send us a screenshot of this message. We will forward the content of the error message you sent to our IT team.

Was this article helpful?
11 out of 26 found this helpful