We use a strict security system for our website. Therefore, the name used to place an order must match the name indicated on the credit card used for payment. 

If you encounter difficulties during this step, we advise you to contact your bank.

The message “2000 DONOR NOT HONOR” may appear during the confirmation of your payment: this message is sent by your bank indicating the refusal of your bank to make the transfer. In this case, we ask that you contact your bank, as unfortunately we are unable to provide solutions to this.

If you encounter an error message other than “2000 DONOR NOT HONOR”, we invite you to send us a screenshot of this message. We will forward the content of the error message to our IT team.

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