You have 15 days from receipt of your order to make a return.

Please note that the bag must not have been worn, so returns may be refused if the bag shows signs of use.

 

To register your return request, click on the following link: Returns Center

 

If you have placed an order on one of our other sites, please select it from the menu below to obtain the corresponding return center. 

 

Return shipping is free for France and the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.

For all other destinations, we do not offer free returns. However, we will provide you with a return label at a preferential rate. The cost of this will be deducted from your refund. For your information, the amount of this fee will be identical to the amount of the initial shipping cost of your order.

 

Once your return request has been validated (within a maximum of 48 hours), you will receive an email with the procedure to follow to make your return.

 

Upon receipt of your return, we will process your refund within 15 days and send you a confirmation e-mail. 

Was this article helpful?
575 out of 942 found this helpful