You have 15 days after receipt of your order to make a return.
Please note that the bag must not have been worn, so the return may be refused if the bag shows traces of use.
We are sorry but we do not offer free returns for returns outside of France. However, we can provide you with a return label at a preferential rate. The cost of this label will be deducted from your refund. For your information, the price to re-ship your parcel is the same as the initial shipping fees paid.
To make your return from a country outside the European Union, simply make your return request directly to the return center of the site on which you made your purchase:
- For an order placed on our French site, with payment in Euro, the return request must be made in the Returns Center of the French site.
- For an order placed on our American site, with payment in US dollars, the return request must be made in the Returns Center of the American site.
- For an order placed on our English site, with payment in Pounds Sterling, the return request must be made in the Returns Center of the English site.
- For an order placed on our European site, with payment in Euros, the request for return must be made in the Returns Center of the European site.
- For an order placed on our German site, with payment in Euros, the return request must be made in the Returns Center of the German site.
- For an order placed on our Dutch site, with payment in Euros, the request for return must be made in the Returns Center of the Dutch site.
- For an order placed on our Australian site, with payment in Australian Dollars, the return request must be made in the Returns Center of the Australian site.
- For an order placed on our Chinese site, with payment in Yuan, the return request must be made at the Returns Center of the Chinese site.
- For an order placed on our Japanese site, with payment in Japanese yen, the return request must be made in the Returns Center of the Japanese site.
- For an order placed on our Korean website, with payment in Korean Won, the return request must be made in the Returns Center of the Korean site.
Once your return request has been validated (within a maximum of 48 hours), you will then receive by email the procedure to follow to make your return as well as the return address.
You will also receive a Proforma Invoice by email, which must be stuck on your package. If this invoice does not appear on your package (next to your shipping label), your package will be held at customs and your refund will be delayed.
You can choose the carrier of your choice to make your return.
You will be refunded within 15 days of us receiving your return and you will be sent confirmation by email.