You have 15 days after receiving your order to make a return.
Please note that the bag must not have been worn; the reimbursement may be refused if the bag shows signs of use.
To do so, simply make your return request directly to the return center of the site on which you made your purchase:
- For an order placed on our French site, with payment in Euro, the return request must be made in the Returns Center of the French site.
- For an order placed on our American site, with payment in US dollars, the return request must be made in the Returns Center of the American site.
- For an order placed on our English site, with payment in Pounds Sterling, the return request must be made in the Returns Center of the English site.
- For an order placed on our European site, with payment in Euros, the request for return must be made in the Returns Center of the European site.
- For an order placed on our German site, with payment in Euros, the return request must be made in the Returns Center of the German site.
- For an order placed on our Dutch site, with payment in Euros, the request for return must be made in the Returns Center of the Dutch site.
- For an order placed on our Australian site, with payment in Australian Dollars, the return request must be made in the Returns Center of the Australian site.
- For an order placed on our Chinese site, with payment in Yuan, the return request must be made at the Returns Center of the Chinese site.
- For an order placed on our Japanese site, with payment in Japanese yen, the return request must be made in the Returns Center of the Japanese site.
- For an order placed on our Korean website, with payment in Korean Won, the return request must be made in the Returns Center of the Korean site.
Once your return request has been validated (within a maximum of 48 hours), you will receive a pre-paid label by e-mail. This label has to be stuck on the outside of your parcel.
Therefore you will be able to return your bag to by dropping it off at a DHL drop-off point or by scheduling a pick up with DHL so that a delivery person can come and collect your return package.
You will be refunded within 15 days of us receiving your return and you will be sent confirmation by email.