You can also choose the free pick-up option in our Parisian store:


Polène Paris

69 rue de Richelieu

75002 Paris

Open daily, from 11:00 am to 7:30 pm


If the model ordered is currently in stock on our website, you can pick it up as soon as your order is confirmed (you will then receive an email of confirmation).


If the model purchased is on pre-order on our website, it will be available for pick-up in our store at the date indicated on your order confirmation email and on our website.


Once your order has been confirmed, you can pick it up whenever you wish. A confirmed pick-up order is reserved for you indefinitely.


To collect your order, you must present a valid ID and the credit card used for this purchase (photos of these documents are accepted).


A relative can also pick-up your order for you. To do so, this person will have to present their ID, as well as a photocopy (or photo) of your ID and the card used to place the order.

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