Online purchases
We do not offer tax refunds for purchases made on any of our websites.
Store purchases
New York
The tax refund is not available.
Paris Richelieu/Paris Le Bon Marché
Tax refunds are indeed possible for purchases over €175. To do so, the sales team will require a physical passport and will provide a tax refund form, which the customer will then present at the airport to collect the refund when leaving the EU.
For the Paris Richelieu store, should you encounter any issue with your tax refund form, please contact Polène Customer Service.
For the Paris Le Bon Marché store, should you encounter any issue with your tax refund form, please contact directly Le Bon Marché Customer Service.
London
The tax refund is not available.
Tokyo
The tax refund procedure needs to be done at the Tokyo store at the time of purchase.
To proceed with the tax refund, the sales team will need the physical credit or debit card and the physical passport. The name on the card and the one on the passport should be the same.
Moreover, travel cards or pre-paid cards, as well as youtrip, wise, or G-cash etc. will not be acceptable for the tax refund.
No returns or exchanges will be processed for tax-refunded items.
Seoul
To proceed with the tax refund, the sales team will need the physical passport. To process the refund onto a credit card, you will need to bring the physical card, please note that the name should be the same as on the passport. Furthermore, the owner of the passport should be at the store when proceeding with the tax refund.
The customer needs to present the tax refund form at the airport to collect the refund when leaving from South Korea.
Moreover, debit cards or pre-paid cards will not be acceptable for the tax refund.
No returns or exchanges will be processed for tax-refunded items.