What if my return package is held at customs?

For any return from a country outside the European Union, it is important that you stick the proforma invoice sent by email on the outside of your package (it must be visible).

If the proforma is not visible on the parcel, there is a risk that your package will be held by Customs. If you realize that your parcel is being held by Customs (for example by following the delivery of your parcel thanks to your tracking number), we invite you to contact us via the address contact@polene-paris.com. We will do everything possible to solve the problem, however, we decline any responsibility in case of a return to the sender.

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