Our parcels are delivered with signature tracking and must be signed for upon its arrival with the recipient. If the recipient is absent at the time of delivery, our carrier is able to organize a second delivery attempt the following business day.

It is also possible to choose a new delivery date that suits the recipient. This option is available via the link sent by DHL (under the tracking information).


If the recipient is not home for this second delivery, their parcel will be dropped off in a nearby pick-up parcel shop for seven days. The address of this pick-up parcel shop is left by the carrier on the delivery notice.

To pick up their parcel, the recipient will need to show a valid ID as well as their delivery notice.

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